Sterling emergency line

While emergency warranty situations are rare, when they occur, prompt response is essential. If you are experiencing an emergency, please use the Emergency line:

780-490-2546

(does not accept text messages).

What constitutes and emergency?

The following items are considered to be ’emergency response’ conditions:

  • Total loss of heat*
    during winter months (October – May)

  • Total loss of electricity*

  • Total loss of water*

  • Plumbing leak
    that requires the entire water supply to be shut off

  • Gas* leak
    (if you suspect a gas leak, leave your home immediately and call the gas company from an alternate location to request emergency services)

  • *Note that if a service (gas, electricity, water) is out in an entire area, attention from the local utility company is required.