Warranty & ServiceQ Support
serviceQ is your trusted partner for post-occupancy care. We’re here to protect your most important investment—your new home—by delivering fast, transparent, and exceptional service from possession onward.
Sterling Homes Edmonton Warranty & ServiceQ Support
Your Home Warranty Starts with ServiceQ
At Sterling Homes Edmonton, we believe your homeownership experience should be simple, stress-free, and supported every step of the way. That’s why ServiceQ is your primary point of contact for all warranty and service needs after possession.
What is ServiceQ?
ServiceQ is Sterling Homes’ in-house service department, dedicated to helping homeowners maintain and enjoy their new home. For the first year after possession, our team of experts is here to assist with warranty requests, repairs, and homeowner education.
Contact Info:
Service you’ll love.
How ServiceQ Works
Submit Your Request: Use the ServiceQ homeowner portal for quick and easy submissions.
Get Expert Help: Our team reviews your request and schedules service promptly.
Stay Informed: We keep you updated every step of the way.
Service You’ll Love
- Direct Support: No need to navigate third-party systems—start with us.
- Fast Response Times: We prioritise quick communication and transparent timelines.
- Easy Online Portal: Submit and track warranty requests anytime.
- Comprehensive Learning Hub: Access guides and resources for home care and maintenance.
- Pre-Possession Walkthrough: Before you move in, we’ll show you how to operate and maintain your home.
- Dedicated Customer Care: From minor fixes to major concerns, ServiceQ is here for you.
Emergency Service
We are here for you. In the event of a home emergency, please contact the Service & Warranty telephone line at 780-490-2546
What constitutes an emergency?
The following items are considered to be ’emergency response’ conditions:
- Total loss of heat* during winter months (October – May)
- Total loss of electricity*
- Total loss of water*
- Plumbing leak
that requires the entire water supply to be shut off - Gas leak*: If you suspect a gas leak, leave your home immediately and call the gas company from an alternate location to request emergency services
- *Note that if a service (gas, electricity, water) is out in an entire area, attention from the local utility company is required.
Alberta New Home Warranty Program Coverage
While ServiceQ handles your day-to-day service needs, your home also comes with mandatory coverage under Alberta’s New Home Buyer Protection Act.
What is the New Home Warranty Program?
New home warranty is an insurance protection product that protects your home from material, labour and structural defects that might arise after the commencement of warranty. The warranty stays with the home, whether you are the original owner or subsequent buyer and typically lasts for 10 years.
Is New Home Warranty Mandatory?
Alberta’s New Home Buyer Protection Act stipulates that all new homes must include warranty coverage of one year for materials and labour, two years for delivery and distribution systems, five years for building envelope and 10 years for major structural defects. As you look at homes and get to know the homebuilders in your community, consider the warranty carefully. You want to buy your home from a professional homebuilder with a solid reputation, excellent after-sales service and a third-party warranty provider.
Coverage
- 1 YEAR Materials and Labour: Coverage for defects in materials and labour which include items such as flooring, paint and trim.
- 2 YEAR Delivery and Distribution Systems: Coverage for defects in materials and labour related to delivery and distribution systems including heating, electrical and plumbing systems.
- 5 YEAR Building Envelope: Coverage for defects in the building envelope, which is defined as the system of components that separate the controlled interior air from the exterior. For example, roof and exterior walls.
- 10 YEAR Structural: Coverage for structural defects such as frame and foundation