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Talk to Service (Homeowners)
Need help with a service request? Don't worry… our serviceQ team can help
While emergency warranty situations are rare, when they occur, prompt response is essential. If you are experiencing an emergency, please use the Emergency line: 780-490-2546 (does not accept text messages). The following items are considered to be ’emergency response’ conditions:
- Total loss of heat* during winter months (October – May)
- Total loss of electricity*
- Total loss of water*
- Plumbing leak that requires the entire water supply to be shut off
- Gas* leak (if you suspect a gas leak, leave your home immediately and call the gas company from an alternate location to request emergency services)
*Note that if a service (gas, electricity, water) is out in an entire area, attention from the local utility company is required.Emergency Call