Talk to a Human
Our Online Home Advisors, Katherine and Donna are waiting on the other line to hear from you. Your email isn't going to the inbox abyss, never to be seen or heard of again. At Sterling Homes, we provide the exceptional service we'd want to experience ourselves.
Contact Customer Support
Sometimes you need a little help from your friends. Or a Sterling support rep. Don’t worry… we’re here for you.
Emergency?
While emergency warranty situations are rare, when they occur, prompt response is essential. If you are experiencing an emergency, please use the Emergency line: 780-446-5543 (does not accept text messages). The following items are considered to be ’emergency response’ conditions:
- Total loss of heat* during winter months (October – May)
- Total loss of electricity*
- Total loss of water*
- Plumbing leak that requires the entire water supply to be shut off
- Gas* leak (if you suspect a gas leak, leave your home immediately and call the gas company from an alternate location to request emergency services)
*Note that if a service (gas, electricity, water) is out in an entire area, attention from the local utility company is required.
