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Our Online Home Advisors, Katherine and Katrisha, are waiting on the other line to hear from you. Your email isn’t going to the inbox abyss, never to be seen or heard of again. At Sterling Homes, we provide the exceptional service we’d want to experience ourselves.

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Interested in a Sterling Home? Chat with a member of our online home advisors, Katherine and Katrisha!


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Talk to Service (Homeowners)

Need help with a service request? Don't worry… our serviceQ team can help


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While emergency warranty situations are rare, when they occur, prompt response is essential. If you are experiencing an emergency, please use the Emergency line: 780-490-2546 (does not accept text messages). The following items are considered to be ’emergency response’ conditions:

  • Total loss of heat* during winter months (October – May)
  • Total loss of electricity*
  • Total loss of water*
  • Plumbing leak that requires the entire water supply to be shut off
  • Gas* leak (if you suspect a gas leak, leave your home immediately and call the gas company from an alternate location to request emergency services)

*Note that if a service (gas, electricity, water) is out in an entire area, attention from the local utility company is required.

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Showhome Hours:
Monday-Thursday: 3:00PM - 8:00PM
Weekends & Holidays: Noon to 5:00PM

Head Office:
3203 93rd Street NW
Edmonton, AB T6N 0B2